Frequently Asked Questions
Please click on a question to see the answer.
Orders may be placed online, using our secure credit card ordering system.
Alternatively you may order by post. Please include a cheque made out to 'Poppyland Publishing' to cover the currently listed prices of the items, adding £2.50 for post and packing for delivery within the United Kingdom, and £5.00 for orders outside the United Kingdom.
Payments must be made in UK sterling currency. If you use the online ordering system, it will make the necessary exchanges.
We normally ship on the day we receive your order, or the next working day. For UK deliveries we use Royal Mail and for overseas deliveries we use surface or air mail through Royal Mail. You should receive your order within ten working days.
We do not offer tracking of deliveries, but if you have not received your order within ten working days of placing it, please contact us by email at email@example.com and we will take appropriate action to ensure you receive the product.
If you receive one of our products in an unsatisfactory condition, please contact us immediately at firstname.lastname@example.org with details of the problem and we will take appropriate action to ensure you receive a satisfactory copy of the product.
These policies can be found here - Security, Privacy and Cookie use Policies.
It depends on the product. In the United Kingdom, books do not carry VAT, so the price shown does not include VAT. For prints, DVDs, videos and posters, VAT is included in the price shown.
We believe we can offer you a more efficient service if you contact us by email, with written information on any question you may have. However, if you have a particular issue, we will accept phone calls or messages during normal UK business hours. Please see our contact page for details.
Guidance is available here.
In the first instance please contact Bittern Books, our distributor. See our Trade information for more information.